Comfort Centric – Terms & Conditions
1. Payment Terms
Upon approved credit, payment is due within 30 days of shipment. Deposits may be required for large or custom orders. Orders may be delayed if payment is not received or if the customer’s account is past due. Interest of up to 2% per month may apply on overdue balances, and customers are responsible for all collection-related costs, including legal fees.
2. Credit Policy
All customers seeking payment terms must complete a credit application. Credit limits are determined at our discretion and may be changed or revoked. Advance payment may be required on certain orders.
3. Purchase Orders
Purchase orders must include:
Billing and shipping details
Contact information
Requested delivery date
Product model numbers, quantities, and prices
Special instructions, if any
4. Order Changes & Cancellations
All changes or cancellations must be made in writing. Orders may be canceled without penalty if submitted at least two weeks prior to the ship date. Late changes may incur a 10% cancellation fee. Custom or made-to-order items cannot be canceled or changed once confirmed.
5. Taxes
Our prices do not include sales tax. Customers are responsible for applicable taxes unless a valid tax exemption certificate is provided.
6. Pricing & Small Order Fees
Pricing is subject to change without notice. Orders under $1,500 (or equivalent) may incur a 3% small order fee. Prices applied are those in effect at the time of order entry.
7. Shipping & Delivery
Orders are shipped based on product availability and lead times. We will make reasonable efforts to meet your shipping preferences if clearly stated. Shipping costs are the responsibility of the customer unless otherwise agreed. All items ordered together will ship as one set unless you specify “Ship as Available.”
8. Delivery Discrepancies & Claims
Shortages: Must be reported within 3 days of delivery.
External Damage: Refuse visibly damaged packages and note it on the delivery receipt. Contact us within 24 hours.
Concealed Damage: Must be reported within 15 calendar days of delivery. Retain packaging and request inspection by the carrier.
9. Storage
If you’re unable to receive the shipment on the agreed date, we can store it upon request, at your expense. Storage is charged at 1% of the order value per month or actual cost—whichever is greater.
10. Returns & Refusals
All returns require written authorization and must be requested within 45 days of receipt. Accepted returns are subject to a 5% restocking fee and must be shipped prepaid in resalable condition. Unauthorized returns will not be credited. Custom or special order items are non-returnable.